“Request timeout”) this indicates something is blocking the VPN connection, see I cannot connect to the VPN, what can I do? If you see replies from the ping above this indicates your connection is working and your issue is likely DNS related, continue to the “resolving DNS issues” section below.Ping an external IP such as 1.1.1.1 and 8.8.8.8 to verify that you have Internet connectivity.Please perform the following steps to see if the issue is related to DNS: The most common reason you cannot browse the internet when connected to the VPN is a DNS configuration issue. My VPN is connected but I cannot browse the Internet, why? General Troubleshooting Billing Passwords Privacy Windows macOS GNU/Linux iPad/iPhone Android Routers Media Players
